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The Lead, Service Parts Operations and Global Logistics  leads the development and execution of a global service parts ecosystem supporting advanced semiconductor and scientific instrumentation customers.

This role is responsible for ensuring next-day availability of critical spare parts, while optimizing inventory investment, logistics efficiency, and overall service performance. The position blends strategic planning and hands-on execution, driving measurable improvements in uptime, customer satisfaction, and working capital efficiency.

Strategy & Network Optimization

• Define and implement a global service parts strategy aligned to uptime, speed, and cost objectives
• Design and optimize a multi-echelon distribution network (forward stocking, regional depots, central hubs) to enable rapid fulfillment
• Establish segmentation models (criticality, demand behavior, supply risk) to drive stocking policies

Forecasting & Inventory Planning

• Lead forecasting models leveraging installed base, usage trends, and product lifecycle dynamics
• Implement service-level–based safety stock and replenishment strategies
• Improve forecast accuracy, inventory turns, and fill rate performance

Service Performance & Customer Impact

• Deliver high service levels, including same-day / next-day parts availability for critical systems
• Reduce customer downtime and eliminate escalations driven by parts shortages
• Partner closely with field service and technical support teams to align demand and execution

Logistics & Fulfillment Execution

• Optimize global logistics (3PLs, freight, depot balancing) to meet SLA commitments
• Reduce premium freight while maintaining responsiveness for urgent downtime events
• Enable scalable processes for global parts fulfillment

Inventory & Financial Management

• Balance service levels with working capital efficiency
• Drive reduction in excess & obsolete inventory and improve asset recovery
• Improve repair cycle times and procurement lead times

Governance & Cross-Functional Leadership

• Establish KPIs and operating cadence for service parts performance (fill rate, inventory health, uptime impact)
• Lead cross-functional collaboration across engineering, supply chain, finance, and service operations

Deliver data-driven insights and drive continuous improvement initiatives

• Post Graduates / Graduates with 8–12+ years of experience in service supply chain, spare parts planning, or logistics
• Experience supporting complex capital equipment or instrumentation environments (semiconductor preferred)
• Strong expertise in inventory planning, forecasting, and global logistics operations
• Proven ability to drive cross-functional alignment and deliver measurable operational improvements